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There’s a gap in the market, and we’re here to fill it

With many years of call centre and business telephony experience between us, the team at AnswerPoint realised that there was a severe gap between the optimal tools for medium to large business receptionists and what was actually available in the market.

Sure, there are CRM’s and contact agent software, but as far as the company receptionist answering what used to be the ‘switchboard’ with 10-10,000 staff, there’s nothing available to give the receptionist information at her fingertips to direct messages and calls plus have information about employees in a business environment where on many days, people don’t even attend the office, and business is extremely mobile.

The AnswerPoint software is a cloud based application which can be customised to contain every detail of information about your company including:

  • What you do
  • What locations you service
  • Your products and services
  • Your pricing for any services or products
  • What payment methods you accept & terms of payment
  • Brochures and documents that the receptionist can email out to the caller
  • Every staff member, name, department, position, contact details, availability status
  • Instructions on transferring and taking messages for each staff member
  • Customised call scripts and forms for taking information for specific callers (ie, new customers)
  • Calendar and appointment setting for your staff
  • Address of every one of your locations, including Google maps on screen and key descriptions to direct callers who are trying to find your locations.
  • Links to any other online processes or sites which contain information.

This means your receptionist can provide the best possible service to your callers, and your business can have control and historical logs of activity.

Ask for an obligation free trial of the most affordable and efficient dashboard system for your receptionist.